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Continue reading →: Microsoft Teams Just Made Multi-Tenant Life EasierMicrosoft Teams is introducing a new “Activity in other accounts and orgs” panel starting mid-November 2025. This enhancement centralizes cross-tenant notifications, reducing missed messages and tenant switching. Users will benefit from organized missed activity and improved responsiveness, marking a significant upgrade for multi-tenant collaborators. Rollout starts November 2025.
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Continue reading →: Storyline in Microsoft Teams: The Missing Link in Digital ConnectionStoryline, integrated within Microsoft Teams, offers a personal feed for employees to share updates, celebrate achievements, and connect with colleagues, resembling a secure internal social feed. This feature enhances communication, supports recognition, and fosters human connection in hybrid work environments, making internal communications more engaging and personal.
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Continue reading →: Similarities between the AMC Pacer and MicrosoftThe 1975 AMC Pacer and Microsoft’s evolution reflect visionary thinking in innovation. The Pacer challenged automotive norms with its unique design and comfort, while Microsoft reshaped digital productivity over 50 years with advancements like Copilot. Both emphasize the importance of bold ideas that define the future, encouraging creativity and practical…
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Continue reading →: Controlling External Access by Domain for Specific Users and GroupsIn September 2025, Microsoft Teams will implement domain-based external access controls, allowing organizations to set specific communication permissions for users and departments. This update enhances security and compliance, enabling industries like financial services and manufacturing to tailor external interactions according to their unique risks and collaboration needs, ultimately balancing security…
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Continue reading →: How Teaching Prepared Me for the Microsoft MVP Award
This summer I was honored to be named a Microsoft Most Valuable Professional (MVP). It’s a milestone that carries deep meaning for me. Not only as a technology leader, but also as someone who began my career in public education. When people ask me what it took to become an…
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Hybrid Work with Microsoft Places
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Continue reading →: Hybrid Work with Microsoft PlacesMicrosoft Places transforms hybrid work by integrating intelligence and collaboration tools within Microsoft 365. It addresses challenges like employee attendance uncertainty and underutilized office spaces. Key features include workspace booking, presence insights, and Copilot integration, enhancing decision-making for employees, managers, and facility leaders, thus fostering a more connected workplace environment.
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Which Voice Path is Right
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Continue reading →: Which Voice Path is RightWhen implementing Dynamics 365 Contact Center, organizations face a choice between Microsoft Direct Offer and Direct Routing for voice integration. Direct Offer simplifies the process by having Microsoft as the carrier, ideal for quick deployment. In contrast, Direct Routing provides flexibility, compliance, and control, suited for larger, global operations.
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Continue reading →: The Contact Center Model is Shifting FastThe future of customer service is evolving towards a unified, AI-powered experience, with Gartner predicting that by 2028, 60% of organizations will adopt these systems. Agentic AI will autonomously handle 80% of common inquiries by 2029, prompting organizations to adapt their service models and redefine agent roles for enhanced efficiency.
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Don’t sleep on Copilot Chat
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Continue reading →: Don’t sleep on Copilot ChatCopilot Chat is an AI-powered assistant that enhances productivity with Microsoft 365, helping users automate tasks, generate content, and streamline workflows.
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Excel, Microsoft 365, OneDrive, Outlook, Power Automate, PowerPoint, Remote Work, SharePoint, Teams, Training, Word
Maximizing Microsoft 365 Adoption in Banks
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Continue reading →: Maximizing Microsoft 365 Adoption in BanksThe document discusses the necessity for banks to leverage Microsoft 365 effectively amidst evolving financial regulations and cybersecurity challenges, enhancing innovation and compliance.
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Continue reading →: Enhancing Caller Identification with Phone Matching in D365 Contact CenterWhen implementing Microsoft Dynamics 365 Contact Center, one of the most valuable user experience improvements is phone matching. This accurate and dynamic customer identification is especially important when handling voice calls. Out of the box, D365 only checks a limited set of fields (e.g., telephone1), which can lead to missed…
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Continue reading →: Companion App in Dynamics 365 Contact CenterThe Companion App for Dynamics 365 Contact Center enhances agent efficiency by providing seamless access to channels, ensuring uninterrupted service during web app issues, and supporting improved customer interactions.
Hello,
I’m Pat
Welcome to Insights, where we will discuss all things Microsoft, including the latest features and updates in Microsoft 365 and Dynamics 365, integration strategies to streamline your workflows, comprehensive training programs designed to enhance user skills, and effective user enablement tactics essential for boosting adoption of technology in your organization. We aim to provide valuable insights and practical tips that will empower you to leverage these powerful tools to their fullest potential, driving productivity and innovation in today’s fast-paced digital landscape.
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